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Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Warehouse Colleague

Job Title: Warehouse Colleague

Reports To: Warehouse Operations Manager/Supervisors

Department: Warehouse

Location: Lympne, Kent

Number of Direct Reports: None

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site. The site provides contractual services and support to their e-commerce customers and stock transfers to FFX stores located in the south east.

Contacts

  • Points of Contact:
  • Directors
  • Operations Manager
  • Supervisors
  • Warehouse Operatives
  • Stock control
  • Administration/Customer Services
  • Main Contacts:
  • Supervisors, Depot Management Team, Agency Staff, On Site Contractors

Responsibilities

  • To ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the Company.
  • To wear all PPE supplied by the company as suitable for the task, in the correct manner and as it was designed to be worn.
  • To report all accidents, near misses and/or dangerous occurrences to a member of management and to fully assist any member of Management with any subsequent investigations.
  • To report all/any breach of the company's Health and Safety procedures.
  • To report any instances of damage to product, property and equipment.
  • To be flexible and accept the training offered by the company and to attend any training courses.
  • To ensure that you are compliant with all the company's procedures.
  • To follow the company procedures for absence reporting
  • To only use equipment that you have been fully trained or hold a licence to operate.
  • To carry out each task as trained and in line with the company's Safe System of Work and Risk Assessments dictate.
  • To ensure that the standard of hygiene is maintained at all times.
  • To meet the standards of performance, behaviour and attendance as laid down by company policies and procedures.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Physical fitness and the ability to work under pressure
  • FLT licence (Optional)
  • Able to work to detailed instructions
  • At least 6 months warehousing experience
  • Numerate and literate
  • Knowledge of Health and Safety requirements
  • IT literate
Education and Qualifications
Personal characteristics
  • Flexible approach to duties and hours of work
  • Strives to develop him/herself and the team
  • Able to work as one team
  • Open communicator
  • Customer focused

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Technical Salesman

Job Title: Technical Salesman

Reports To: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

Number of Direct Reports: None

Job Description Summary

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.
  • Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.
  • Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.
  • Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.
  • Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.
  • Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).
  • Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.
  • Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.
  • Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.
  • Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).
  • Producing reports as required.
  • Representing the Company at trade exhibitions and shows.
  • Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors.

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Customer Services Advisor

Job Title: Customer Services Advisor

Reports To: Customer Services and Returns Supervisor

Department: Customer Services

Location: Lympne, Kent

Number of Direct Reports: None

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly. This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good level of secondary education.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Warehouse Supervisor

Job Title: Warehouse Supervisor

Reports To: Warehouse Operations Manager

Department: Warehouse

Location: Lympne, Kent

Number of Direct Reports: 40 +

Job Description Summary

To support and assist the depot management team to achieve the financial, operational and customer service objectives of the site.

Responsibilities

  • To ensure that the Health, Safety and Environmental procedures are followed by all personnel and visitors to the site.
  • To keep and maintain accurate records for Health and Safety including Safe Systems of Work, training records and agency inductions.
  • To assist when completing end of shift searches, in being a witness and be of support when required for random searches.
  • Managing the activities and resources to achieve financial, operational and customer service objectives.
  • To plan and manage the staffing levels, to ensure optimum level of staffing is being used within budget.
  • To monitor levels of consumables and conveying this information when supplies are low.
  • To ensure equipment is operational and relevant checks are made and maintained. When problems arise, contacting the relevant contractors to resolve the issue.
  • To conduct return to work interviews, to inform employees of what stage they are on using the absence management procedure and use this to be of assistance to the employees.
  • Assisting in the recruitment, training and development of individuals and the team, using company procedures and in-house resources available.
  • To conduct appraisals with employees and monitor performance giving feedback to individuals and the team where necessary to ensure an efficient operation.
  • To assist in the management productivity to achieve KPIs, changing priorities where necessary and be proactive in looking for continuous improvements.
  • To ensure company policies are adhered to and administration functions completed within deadlines and maintain accurate records in line with customer/company requirements.
  • To promote harmonious and effective working relationships both internally and externally, ensuring excellent customer service through a combination of communication teamwork, motivation and leadership. To lead by example.
  • Communicating information to incoming supervisors and staff, to have a thorough and effective shift handover procedure. Also, to communicate both upwards and downwards to enhance staff morale and understanding of business needs.
  • To ensure you have a full working knowledge of all operational systems and can help staff where necessary.
  • To seek and partake in opportunities to develop own capability and competence on the role.
  • Consistently demonstrating the brand values at all times.

The Individual

Education and Qualifications
  • Good standard of secondary education.
Personal characteristics
  • Customer focused and responsible
  • Experience of working within a warehouse/logistics environment
  • Ability to communicate at all levels
  • Experience of WMS, Red Prairie, IFS, SAP etc.
  • Organised/Effective planner
  • Proactive decision maker
  • Excellent Listening skills
  • Good time management and able to multi-task
  • Assertive and able to deal with conflict
  • Ability to coach, train and motivate
  • Multi-tasking.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Trade Counter Assistant

Job Title: Trade Counter Assistant

Reports To: Branch Sales Manager

Department: Trade Counter

Location: Folkestone + Ashford

Number of Direct Reports: None

Job Description Summary

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.
  • Building rapport with customers and proactively generating sales through the upselling of products.
  • Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.
  • Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.
  • Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.
  • Identifying any reporting any concerns relating to theft of products.
  • Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.
  • Setting up trade and customer accounts on the FFX system.
  • Answering and resolving telephone queries from customers.
  • Organising the stock room and general stock replenishment, especially to your designated areas.
  • Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.
  • Providing cover and assistance anywhere within the branch (and other branches) as and when required.
  • General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
  • Selecting space for storage and arranging for goods to be placed in the designated areas.
  • Making sure that all inventory processes are completed on the same day.
  • Cleaning and tidying up at the end of the day.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.
  • Previous customer service experience.
  • Good IT/system skills.
  • Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
  • None specified.
Personal characteristics
  • Strong customer service ethos with the desire to go above and beyond for the customer.
  • Excellent communication skills.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with good organisational skills.
  • Team worker but also happy and able to work unsupervised.
  • Proactive with a high level of common sense.

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required

Returns Advisor

Job Title: Returns Advisor

Reports To: Returns Supervisor

Department: Returns

Location: Lympne, Kent.

Number of Direct Reports: 0

Job Description Summary

The main purpose of this role is to provide our customers with an exceptional level of service by dealing with all calls, emails and returned orders effectively, efficiently, accurately, and promptly. This includes:- Managing own workloads in accordance with department SLA’s and ensuring there are no broken promises to customers. Self-motivated to achieve great results across a number of KPI’s whilst playing an active role in recognising opportunities for improvements to own performance and department efficiencies. Consistently demonstrating the guiding principle of “Nothing is too much trouble” in every customer contact, in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”.

Responsibilities

  • To play an active role in contributing to the team and department targets across a number of KPI’s
  • To be flexible in working arrangements to ensure customer demands and business needs are met.
  • To ensure all promises made to internal and external customers are fulfilled, recognising queries reaching an agreed SLA timeframe and prioritising.
  • To take responsibility for resolving any customer issues, demonstrating a “nothing is too much trouble” approach at all times. Escalating issues to a manager where necessary.
  • To support the company vision through every customer contact
  • To provide an outstanding level of customer service, providing help and product advice as required whilst ensuring that all promises made to our customers are kept.
  • To liaise with relevant suppliers and manufacturers to resolve queries.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • To recognise and provide feedback on improvements that can be made to our service.
  • To take ownership for GRN’s raised and closed within business SLA.
  • Consistently demonstrating and adhering to the brand values at all times

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, tools and fixings would be desirable.
  • Previous returns or warehouse experience.
  • Well-developed keyboard and PC skills.
  • Should be organised.
  • Ability to achieve targets and work to deadlines.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Must be Customer Focused.
  • Excellent communicator and phone manner.
  • Naturally adheres to the business brand values.
  • Enthusiastic and Self-motivated.
  • A team player that can work well within or individually.
Education and Qualifications
  • Good standard of secondary education

These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We are always happy to talk with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

Your application and information will be used in line with our PDF Employee Privacy Policy.

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