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Faulty Items


Here at FFX we stock power tools from the world’s leading brands. We buy direct from the Brands and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as quickly and painlessly as possible.

To find out how to get your tool fixed, first select the brand from the drop down list below.



AEG
Warranty:
1 Year Standard
Extended Warranty:
Register within 30 days of purchase and receive an extra 2 years warranty. Please register online here with AEG.
Warranty Conditions:
To understand full terms and conditions and discover what your AEG power tool is covered for please see the AEG warranty conditions.
Faulty Items:
Please call AEG on 0800 389 0305 and ask for Customer Serivces, They will arrange to collect your product, repair it and return it (there may be a charge for carriage).
Arbortech
Warranty:
Arbortech provides a 12 month limited warranty on the motor and/or mechanism of our products from the date of original purchase. This covers Mechanical and Electrical Components* to be free of defects in workmanship and or/ materials. This excludes consumable items such as belts, blades, blade bolts, brushes, brush arms and dust boot.
Warranty Conditions:
Please find link below to Arbortech’s Warranty Terms and Conditions:
https://www.arbortechtools.com/en/online-shop-faqs/#warranty
Faulty Items:
If your Arbortech item develops a fault after 30 days from purchase then please contact Arbortech’s UK Supplier Addex Trading who will advise the best course of action to arrange the return and warranty inspection and repair of your tool.
Addex Trading - 0800 9800 998
Instruction Manuals:
Arbortech have a comprehensive list of instruction manuals for their tools. So, if you misplace your manual or simply would like an online copy please use the link below to download and print off the manual you require:
https://www.arbortechtools.com/en/support/manuals_literature/
Bosch
Professional Bosch power tools and lithium-ion batteries and chargers meet the highest quality demands.
For this reason, Bosch offer you a special service package
- 3-year warranty for power tools, batteries and chargers: applies to all professional blue power tools and measuring instruments as well as all associated batteries and chargers. More information can be found in the warranty conditions (see below link).
Register your product
Register within 30 days of purchase and receive an extend the warranty of your tool from 1 to 3 years using the link below::
https://www.bosch-professional.com/gb/en/pro360/
Technical Support
0344 736 0109
Faulty Items
If your item develops a fault within 30 days from purchase, please contact our returns department on 01303 852692 – Once received, your item will be assessed and if found to have a manufacturing fault it will be replaced or refunded.

If for some reason your item develops a fault outside of 30 days from purchase you must contact Bosch direct, there are a couple ways to do this. If your item is found to have developed a fault your item will be repaired free of charge if within warranty.

You can either contact Bosch directly on the number below:
Bosch Aftersales - 0344 736 0109

Or if you prefer, you can fill in an online Collection Form using the link below:
Online Return Form - https://www.bosch-professional.com/gb/en/repair-form/professional/
Warranty Terms and Conditions
Please find link to Bosch’s Warranty Terms and Conditions below:
https://www.bosch-professional.com/gb/en/service/warranty/warranty.html
Bostitch
Warranty:
1 Year Standard
Extended Warranty:
Please visit Bostitch's website for more information on Extended Warranties.
Warranty Conditions:
To understand full terms and conditions and discover what your Bostitch tool is covered for please see the Bostitch warranty conditions.
Faulty Items:
Please call Bostitch on 01753 511 234 from here Bostitch will advise the best course of action rectify any issues.
Buckler Boots

Buckler Boots benchmark for dependability, durability, value and service all starts from a blank piece of paper.

On to this the Company’s founders poured over 70 years of combined experience in footwear and safety boot manufacture, marketing, sales and distribution by listing every product, packaging and service deficiency known to bedevil the industry.

Each deficient item was eliminated and Buckler Boots was launched with a unique guarantee:
Body And Sole Together Forever*

*Buckler guarantee that the upper and sole will not part during the fully effective lifetime of the original sole. The guarantee becomes invalid when any part of the sole tread pattern is worn smooth.

Faulty Items:

Should your Buckler Boots develop a valid fault within the shoes effective lifetime* then Buckler guarantee to inspect the shoes and replace them if found to be faulty.

If you could please call FFX on 01303 852692 so that we can advise the best course of action for you.

Dewalt

DeWalt offer a 5 Star Service. At the heart of the DeWalt 5 Star Service are the 5 Star Service Agents, which are conveniently located throughout the country, with specialists available to answer any questions whether you are on or off the job site.

Their website provides information on the After Sales Services DeWalt provide, including DeWalt authorised repair agent locations, Your questions answered, Technical Information, Spare Part Details, Warranty Policy and recycling of used tools. You can also Ask a Question or contact us directly.

Register your product

DeWalt is confident of the quality of its products and offers an outstanding guarantee for users of their products.

DeWalt also offer a 3 Year Extended Warranty on most of its products. Please see link below to see if your item is eligible for the Extended Warranty:
http://mydewalt.dewalt.co.uk/3/

Faulty Items
If your item develops a fault within 30 days from purchase, please contact our returns department on 01303 852692 – Once received, your item will be assessed and if found to have a manufacturing fault it will be replaced or refunded

If for some reason your item develops a fault outside of 30 days from purchase you must contact Dewalt direct, there are a couple of ways to do this. If your item is found to have developed a fault your item will be repaired free of charge if within warranty.

You can either contact DeWalt directly on the number below:
DeWalt Aftersales - 0330 808 0719

Or if you prefer, you can take your item to a registered DeWalt Service Centre. Please see link below to locate the closest one to you:
DeWalt Service Centre Locator - http://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators
Warranty Terms and Conditions
Please find link to DeWalt’s Warranty Terms and Conditions below:
http://www.2helpu.com/DEWALT/GB/en-GB/Article/GetArticle?code=WarrantyPolicy_2
Draper
All Draper products are covered by a minimum 1 year parts and labour guarantee. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects.
Technical Support
Draper have an excellent Technical Support Team who will be more than happy to answer any queries that you have. Please find their number below:
Draper Technical/Product Support – 02380 494344
Faulty Items
Should your Draper item become faulty after 30 days of purchase then please contact us using the below details so that we can book a direct collection for you with Draper for them to inspect and repair your tool under warranty.
FFX Customer Service – 01303 852692

Or you can email us using the contact form here
Instruction Manuals
Draper have an online catalogue where you able to view and print instructions manuals for your products.
https://www.drapertools.com/manuals
Einhell

Einhell UK is a leading German manufacturer of power tools and garden equipment renowned for producing quality tools at affordable prices.

All Einhell products come with a 2 year guarantee backed by a comprehensive after sales service with spare parts and accessories available.

Technical Support
(UK) 0151 649 1500 - (Eire) 1890 946 244
Faulty Items
If you are experiencing an issue with your Einhell product covered under warranty you can arrange for a free of charge collection online by completing the following form at the link below.
https://www.einhelltools.co.uk/cmspage.php?page_id=146
Warranty Terms and Conditions
For full warranty terms and conditions please see the link below.
https://www.einhelltools.co.uk/cmspage.php?page_id=144
Evolution

Evolution power tools are manufactured to the highest quality standards and are passed through a rigorous quality assurance process.

Evolution products come with an extensive warranty, however they recognise that sometimes problems can arise. In the unlikely event that you should experience a problem, during your warranty period, your product will be eligible to be returned to Evolution's dedicated repairs & servicing centre, where they will endeavour to repair and return the product.

Register your product
To register your product for the Extended Warranty and to gain access to Parts Diagrams and PDF Manuals, please see link below:
http://www.evolutionpowertools.com/uk/register/
Technical Support
0114 251 1022
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact Evolution direct on 0114 251 1022 – they will discuss the next steps to take.

If for some reason your item develops a fault outside of 30 days from purchase, you must contact Evolution direct on 0114 251 1022. They will arrange to collect the item to be assessed. If your item is found to have a fault your item will be repaired free of charge if within warranty.

Please note:
All fuel must be drained from petrol powered tools before returning them.


You can also call the above number for any Technical Queries.
Warranty Terms and Conditions
Please find link below to Evolution’s full Terms and Conditions:
http://www.evolutionpowertools.com/uk/terms/
Fein
Warranty:
1 Year Standard
Extended Warranty:
Re-register within 6 weeks of purchase and receive an extra 2 years warranty. Please register online here with Fein.
Warranty Conditions:
To understand full terms and conditions and discover what your Fein tool is covered for please see the Fein warranty conditions.
Faulty Items:
If your item develops a fault within 30 days from purchase, you must contact Fein direct on 01327 308730 – they will discuss the next steps to take.

If for some reason your item develops a fault outside of 30 days from purchase, you must contact Fein direct on 01327 308730 – they will arrange to collect and assess the tool. If your item is found to have a fault your item will be repaired free of charge if within warranty.
Festool

Festool offer one of, if not the most comprehensive warranty and after sale service around.

If something is faulty, it is repaired free of charge. This includes labour, spare parts and all wear parts for 36 months. Festool’s transport service will collect the tool if required – and return it free of charge as well. This eliminates the cost risk for you and saves time that can be invested in your work.

36 months theft protection if stolen, even from a building site or car, you will receive a brand new replacement tool after paying an excess of £100 inc. VAT. Wherever the thief strikes. You're covered.

Register your product
For the all-inclusive service and extended warranty, we offer to register your Festool Tools for you, however if you wish to do this yourself, please see below link:
https://www.festool.co.uk/service/service-all-inclusive
Technical Support
01284 760791
Faulty Items
If your item develops a fault within 30 days from purchase, please contact Festool direct on 01284 760791 – they will discuss the next steps to take.

If for some reason your item develops a fault 30 days from purchase you must contact Festool direct, there are a couple of ways to do this. Your machine will be collected and repaired free of charge provided If your item is found to have a fault your item will be repaired free of charge if within warranty.

You can either contact Festool directly on the number below:
Festool Aftersales - 01284 760791

Or if you prefer, you can fill in an online Collection Form using the link below:
Online Return Form - https://www.festool.co.uk/service/repair-service
Warranty Terms and Conditions
Please find link Festool’s Warranty Terms and Conditions Below:
https://www.festool.co.uk/service/service-all-inclusive/service-terms-and-conditions
Flex
FLEX provide the end consumer of a newly purchased power tool with a 2-year manufacturer’s guarantee commencing on the date the power tool is purchased. The guarantee covers only defects which can be attributed to a material and/or production fault.
Faulty Items
If for some reason your item develops a fault after 30 days from purchase then Flex offer a direct collection service via their UK Registered Service Centre Jaymac.

To arrange this free of charge collection service Jaymac can be contacted on the number below:
Jaymac – 01332755799

When collecting the item, they will require a copy of the invoice so please include this with the item in the packaging.
Warranty Terms and Conditions
Please find link below to Flex’s Warranty Terms and Conditions:
https://www.flex-tools.com/en/service/general-guarantee/
Instruction Manuals, Spare Parts Diagrams and Product Videos
Flex have a comprehensive list of instruction manuals and spare parts diagrams for all of their power tools. They also offer a range of different product videos on how to use the item to the best of its ability for a variety of applications. Please see link below to this:
https://www.flex-tools.com/en/service/
Hikoki
Register your product
Register within 30 days of purchase to receive an extra 2 years warranty (1 year for Outdoor Power Tools).
Please see link below:
https://www.hikoki-powertools.co.uk/service/
Technical Support
01908 660 663
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact Hikoki direct on 01908 660663 – they will discuss the next steps and best course of action to take.

If for some reason your Hikoki or Hitachi item develops a fault outside of 30 days from purchase you must contact Hikoki direct, there are a couple of ways to do this. If your item is found to have a fault your item will be repaired free of charge if within warranty. Hikoki Service – 01908 660663

Or if you prefer, you can fill in an online Collection Form using the link below:
Online Return Form - https://www.hikoki-powertools.co.uk/service/

They can also be contacted on the above number for any technical enquiries.
Warranty Terms and Conditions
Hikoki products are carefully designed, manufactured, tested and inspected and in consequence, they undertake to replace or repair any part found to be defective in material or workmanship, within twelve months (three months for Hire Fleets) of delivery to the original purchaser. An additional limited warranty is available upon registration within 30 days of purchase. Hikoki does not accept liability for defects arising from neglect, misuse or accident, except as provided by statute. Accessories and other consumable items are excluded from this Guarantee.

There are certain conditions that may invalidate this Guarantee:
  1. It is dependent on the product being correctly installed and used in accordance with the Company's instructions within the United Kingdom and Republic of Ireland.
  2. Service and repair under the Guarantee must be carried out by an Authorised Hikoki Service Agent.
  3. Unauthorised repair or modification may invalidate the Guarantee. Proof of the date of purchase will be required before service under the guarantee is provided.

The location of your nearest Authorised Hikoki Service Agent can be found on Hikoki’s web site at:
https://www.hikoki-powertools.co.uk/dealers
Husqvarna

Husqvarna Forest & Garden company guarantees the function of all Husqvarna branded Products and will repair or replace any part that has factory defects which appear due to faulty installation or defective parts free of charge when performed by authorised Husqvarna workshops during the warranty period.

Warranty:
Husqvarna products come with 12 months warranty.
Technical Support

Husqvarna offer a comprehensive Technical Support and FAQ on their products.
Please find links below to this:

Technical Support/FAQ - http://www.husqvarna.com/uk/support/faqs/
Authorised Service Centre Locator - http://www.husqvarna.com/uk/support/servicing-dealers/
Faulty Items
Should your Husqvarna product develop a fault within its warranty period then please call FFX on 01303 852692 so that we can advise the best course of action for you.

Please note that before transportation all Petrol Products must be drained of fluids otherwise collections will be refused.
Karcher
Warranty:
1 Year Standard
Extended Warranty:
Pressure Washers
Any K2 – 2 years
K4 – K7 (excluding ecologic machines) – 3 years
Any ecologic machine – 5 years
All yellow steam cleaners – 2 years
White steam cleaners – 2 years
Window vac – 2 years
All Multi-Purpose Vacuums – 2 years
Warranty Conditions:
The warranty shall not apply to defects caused by misuse, neglect, accident, improper storage, installation or handling, frost damage, repair or alteration not carried out or authorised by Karcher or the use of incorrect electrical supply voltage, contaminated water supply or unsuitable chemicals.

The warranty applies to H&G products used for domestic use only and shall not apply to any products used for commercial purposes.
Faulty Items:
If your item is under 28 days old please contact a member of our Customer Services on 01303 852692.

For any Karcher items older than 28 days please call 01295 752200, from here Karcher will assess the problem and if needed collect and return your tool.

If you have an authorised Karcher repair agent nearby you may have your item repaired under warranty.
Find your nearest authorised Karcher repair agent
Led Lenser

Led Lenser take extraordinary measures to ensure that your product reliably performs its functions for many years. If this is not the case for products bought after 10/01/2015 within a period of five years as of the day of purchase then the fault will be repaired at our own discretion, or the product will be replaced by the same or a higher value model.

Technical Support
Faulty Items

In the unlikely event that your LED Lenser product becomes faulty please contact us on 01303 852692 or by email.
We will then advise the best course of action to rectify any issues.

Warranty Terms and Conditions
For full terms and conditions for LED Lensers warranty please see below:
https://www.ledlenser.com/uk/products/service-warranty/warranty-terms/
Makita

Makita has built a reputation for outstanding Service Care, which supports regular repair and part replacement for all tools, even those models that may now be discontinued or obsolete.

Register your product

The warranty period of your Makita tool may be extended to an additional 2 years subject to the following conditions:

- Makita Tools that are CE marked and (with the exceptions of Batteries, Battery Chargers, Accessories, Petrol Powered Products, Production Tools and Air Tools, Gas Nailers and Compressors) purchased on or after 1st July 2012.

The tool is registered by the end user within 30 days of purchase by the following means:

- Online registration using the web address (the tool serial number will be required),
https://www.makitauk.com/service-web-login.html

Makita also offer a 3 Year Service Plan on Gas Nailers and the EK6100.

Please see links below for full details on this:
http://www.makitauk.com/3-year-warranty-service-plan-for-gas-nailers.html
http://www.makitauk.com/3-year-service-plan-for-ek6100.html

Technical Support
Makita’s Technical Team can be contacted on the below number for all technical queries and after sales support.
Makita - 01908 211678 (Please ask for Technical)
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact Makita direct on 01908 211678 – they will discuss the next steps to take.

If for some reason your item develops a fault outside of 30 days from purchase, you can call us at FFX on 01303 852692 and we will arrange for the item to be picked up and sent to our Makita repair centre. If your item is found to have a fault your item will be repaired free of charge if within warranty.

Please note if you are returning a Makita item for inspection, you will also need to enclose a completed
PDF Makita Repairs Form with your tool


Alternatively,
Makita have various other authorised Service Centres around the country who can deal with warranty requests. If you wish to deal direct with one, please click on the link below to locate the nearest one to you:
https://www.makitauk.com/dealerlocator.html

Warranty Terms and Conditions
For full details on Makita’s Warranty please see link:
http://www.makitauk.com/terms-and-conditions-of-3-year-warranty.html
Metabo
Warranty
1 Year Standard
Extended Warranty
Register within 30 days of purchase and receive an extra 2 years warranty (XXL 3 Year Warranty).
Please register online here with Metabo.
Warranty Conditions
To understand full terms and conditions and discover what your Metabo tool is covered for please see the Metabo warranty conditions.
Faulty Items
Please contact a member of our Customer Services on 01303 852692, from here we will advise the best course of action to rectify any issues.

If you have an authorised Metabo repair agent nearby you may have your item repaired under warranty. Find your nearest authorised Metabo repair agent.
Milwaukee

Milwaukee Electric Tool Corp. is an industry-leading manufacturer and marketer of heavy-duty, portable electric power tools and accessories for professional users worldwide.

Milwaukee take great pride in their products and services and offer a warranty extension to 3 years if the tool is registered within 30 days of purchase*

*(M28 rechargeable battery packs, battery chargers and accessories are not included in the warranty extension.)

Register your product
Please find link below to Milwaukee’s Extended Warranty page to register your tool:
https://extension.milwaukeetool.eu/index.htm
Technical Support
0800 389 0305
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact us on 01303 852692 – and we will advise the next steps.

If for some reason your Milwaukee item develops a fault outside of 30 days from purchase you must contact Milwaukee direct, there are a couple of ways to do this. If your item is found to have a fault your item will be repaired free of charge if within warranty.

You can either contact Milwaukee directly on the number below:
Milwaukee Aftersales - 0800 389 0305
Or if you prefer, you can email uk.service.group@tti-emea.com – You will need to provide; Name, contact number, full part number, description of product, serial number, reason for return, proof of purchase and date you would like the item picked collected.
Warranty Terms and Conditions
Please find link below to Milwaukee’s Warranty Terms and Conditions:
https://warranty.milwaukeetool.eu/en-gb/warranty-conditions
Panasonic
Warranty
1 Year Standard
Extended Warranty
Register within 30 days of purchase and receive an extra 2 years warranty.
Please register online here with Panasonic.
Warranty Conditions
To understand full terms and conditions and discover what your Panasonic tool is covered for please see the Panasonic warranty conditions.
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact us at FFX on 01303 852692 – we will arrange for the item to be picked up and discuss the next steps.

If for some reason your item develops a fault outside of 30 days from purchase, you must contact us at FFX on 01303 852692 and we will arrange for the item to be picked up and sent to be assessed. If your item is found to have a fault your item will be repaired free of charge if within warranty.
Paslode/Spit

PASLODE

For all your timber construction needs.
Paslode is internationally renowned as innovator and leader of cordless nailing systems for timber construction.
All Paslode first fix nails are classified according to Eurocode 5 Service Class 1,2 and 3, providing a suitable nail for every application.


SPIT

For all your concrete and steel construction needs.
The SPIT Brand is well known on the commercial construction market, specialising in concrete/steel fastening systems. It offers solutions for all the construction traders : Masons, Electricians, Drywall hangers, Steelworkers, Plumbers/Heating technicians, etc.

Technical Support
Paslode/Spit Aftersales - 08007314924
FAQ - http://www.itwcp.co.uk/en/support-services/faq/
Faulty Items
If for some reason your machine develops a fault 30 days from purchase then please contact FFX on 01303 852692 or by using our contact form so that we can advise the best course of action for you.
Rawlplug

Rawlplug is one of the world's leading manufacturers of specialist anchoring and fixing systems, with distribution on every continent. For nearly a century since our foundation in 1919, the Rawlplug® brand has been synonymous with innovation, reliability and safety in the development and manufacture of construction anchors and fixing products.

Warranty:

Rawlplug Nailers come with 2 years warranty as standard and are TUV Certified*.

*Batteries and chargers are not covered under the warranty terms and conditions.

Technical Support
For Technical Support on Rawlplug items please use the below contact details:

Phone - 01412 732 234
Email - rawltech@rawlplug.co.uk
Downloads - https://www.rawlplug.co.uk/downloads/
Faulty Items

If for some reason your item develops a fault after 30 days of purchase then firstly we advise contacting the Technical Support number above as, in most cases, the issue is resolved over the phone with the engineer.

However, if the engineer is unable to assist you please contact FFX on 01303 852692 or by using our Contact Form.

Record Power

Record Power has a long and impressive history. Established in Sheffield, the heart of the UK's steel industry, and stretching back over 100 years, Record Power enjoy an enviable reputation for creating high quality tools through our many years of experience and unparalleled knowledge in manufacturing and design.

Warranty:
Record Power offer a 5 Year Warranty on the vast majority of their products.
Technical Support
For product advise or technical support please see link below for contact details:
http://www.recordpower.co.uk/support/page/contact
Faulty Items

If for some reason your item develops a fault 30 days from purchase then we advise to contact Record Power on 01246 571 020.
From here they will advise the best course of action.

Ryobi

Ryobi offer a 3 year warranty on battery powered or electric tools, excluding accessories and component subject to natural and normal wear and tear, please refer to Ryobi’s warranty conditions in the user’s manual for the complete Terms and Conditions

Registration required for extension from 2 to 3 years for battery powered and electric tools. Please visit Ryobi’s website www.ryobitools.eu within 30 days of purchase for detailed information about warranty conditions and extension registration. This warranty is valid in the European Community, Switzerland, Iceland, Norway, Liechtenstein, Turkey and Russia. Outside these areas, please contact your authorised RYOBI dealer to determine if another warranty applies. Warranty extension from 2 to 3 years excludes petrol tools. Standard 2 year warranty still applies to all petrol tools.

Register your product
Please find link below to Ryobi’s Extended Warranty page to register your product:
http://uk.ryobitools.eu/header/support/product-registration/warranty-information/
Technical Support
0800 3890305
Faulty Items

Ryobi offer an exceptional warranty service should your item go faulty within its warranty period.

If this should occur you can contact Ryobi directly on the number below:

Ryobi (Techtronic Industries) Aftersales – 0800 3890305
Warranty Terms and Conditions
For additional support regarding Ryobi products, please see link below:
https://extension.ryobitools.eu/en/warranty-conditions.htm
Scheppach

Scheppach is Europe’s most innovative producer of woodworking machines, having introduced around eighty new models since 1997. For more than 80 years Scheppach’s designers, technicians and engineers have thought about “tomorrow” so that Scheppach is always that one step ahead of our competitors.

Technical Support
01484400488
Faulty Items

If you have an issue with a Scheppach product, please contact us on 01303 852692 or by email.

NMA Agencies will then contact you to discuss the best course of action.

As NMA Agencies Ltd is the recognised and sole appointed importer for Scheppach machines within the UK, and as such, it is there goal to ensure, or try and meet the customer’s expectations and give full satisfaction at all times. NMA Agencies guarantee to do the upmost to ensure they handle all legitimate warranty claims in the quickest and most cost effective way possible, so as to get the customers machine is up and running in the shortest amount of time.

Warranty Terms and Conditions
Scheppach Standard 1 Year Warranty

All Scheppach machines come with and are covered by a 1 year full comprehensive manufacturer’s warranty against product failure, operational malfunction, or substandard manufacturing quality. The standard warranty covers the machine body, motor, switches, electrical components, or anything that has failed inside the warranty period and cause the machine to not work as intended. (Exclusions apply. See below)

Scheppach Structural Warranty
Scheppach machines also come with a structural warranty and which lasts up to a maximum period of 4 years depending upon the product group, design, type, or intended usage. The structural warranty ensures that the customers Scheppach machine will remain free from distortion, sufficiently accurate, able to operate as intended within the machines given tolerances, and remain fit for purpose as designed at the original point of sale. The warranty periods apply as follows:

  • Scheppach Special Edition and Bench Top: 2 years
  • Scheppach Workshop: 3 years
  • Scheppach Professional: 4 years

Exclusions
In accordance with valid product liability laws, NMA Agencies Ltd will not be responsible for any claim outside the standard 1 year warranty and structural warranty period, or for a claim inside the warranty period resulting from any of the following:

  • All moving or wearing parts including, bearings, drive belts, plastic guards, knobs, levers, hand wheels, blade guides, knives and sawblades etc, or any component that would ordinarily wear or break as a result of normal use.
  • Any structural damage or breakages to machine parts and components resulting from transport damage incurred by any agent other than NMA’s own transport carriers.
  • Improper care or handling of the machine, upon or after receipt of the goods.
  • Damage incurred through improper electrical installation, or through incorrect electrical supply.
  • Any and all damage incurred through non-compliance of Scheppach’s standard operating instructions from receipt of goods, mishandling during machine assembly, general maintenance, or damage resulting from incorrect operational procedure and misuse.
  • Damage resulting from incorrect installation, or from using of any non-authorised Scheppach parts or accessories, including any modifications that may alter the operational and working integrity of the original product as first supplied.
  • Any repairs, maintenance, service, or otherwise carried out by any unauthorised persons without prior consent given by our own NMA service manager or technical engineers.
  • All claims for repair or replacement of worn machine parts resulting from failure to install or use adequate dust extraction where necessary.
Sealey

All Sealey products are covered by a minimum 1 year parts and labour guarantee. Hand Tools are covered by a no-quibble lifetime guarantee against manufacturing defects. Guarantees on our Premier Air Tools and Welding Transformers are conditional on completion and return of a simple registration guarantee card.

Register your product

Please find link below for registering your Sealey products for any additional warranty and for access to parts diagrams.

http://www.sealey.co.uk/PLPageBuilder.asp?id=13&method=mRegistration
Technical Support

Sealey have an excellent Technical Support Team who will be more than happy to answer any queries that you have. Please find their number below:

Sealey Technical Support – 01284 757505
Faulty Items
If your item develops a fault within 30 days from purchase, you must contact us at FFX on 01303 852692 – we will arrange for the item to be picked up and discuss the next steps.

If for some reason your item develops a fault outside of 30 days from purchase, you must contact us at FFX on 01303 852692 and we will arrange for the item to be picked up and sent to be assessed. If your item is found to have a fault your item will be repaired free of charge if within warranty.

Service agents offer local repair and routine servicing of selected tools and equipment. Enter your e-mail address and postcode on the link below to find your nearest Service Agent. You will be able to filter the results by the type of service agent you need i.e. Hydraulics, Air Tools etc.

https://www.sealey.co.uk/service-agents

The Service Agent Locator covers UK mainland postcodes only. If you are outside this area, contact us by e-mail or telephone +44 (0)1284 757500 for more details.
Alternatively, please call/ or message our Customer Service Team on the below number or contact form.
From here we can arrange for Sealey to collect the faulty item directly from yourself:
FFX Customer Service – 01303 852692 / Contact Form
Warranty Terms and Conditions
Hand Tools sealey_warranty_hand_tools.jpg *Lifetime replacement warranty on all of our hand tool ranges. No quibble guarantee also covers individual items within sets. Excludes TRX-Star* T40 bits, breaker bar knuckles, drill bits, blades and engineering taps and dies.
All-Steel Vices sealey_warranty_all_steel.jpg 5-Year replacement parts warranty conditional on registering your purchase with us on a Guarantee Card.*2-Year on Economy versions.
Welding Transformers sealey_warranty_welding_transformers.jpg 3-Year parts and labour warranty on main power transformer of Arc, MIG and Spot Welders plus Plasma Cutters. Comprises 1-Year unconditional parts and labour warranty, followed by a further 2-Year parts and labour conditional on registering your purchase with us on a Guarantee Card.
Premier Viking sealey_warranty_premier_viking.jpg 2-Year parts and labour warranty on our Premier Viking range of Jacking and Lifting equipment.
Premier Air Tools sealey_warranty_premier_air_tools.jpg 2-Year parts and labour warranty. Comprises 1-Year unconditional parts and labour warranty followed by a further 1-Year parts and labour, conditional on registering your purchase with us on a Guarantee Card
Senco
Warranty
1 Year Standard
Extended Warranty
All Senco products come with a 1 year warranty as standard.
Warranty Conditions
To understand full terms and conditions and discover what your Senco tool is covered for please see the Senco warranty conditions.
Faulty Items
For any warranty repairs please return your item to the address below (this will be at the customers cost). Full details of fault, contact number and proof of purchase will need to be provided; please read full details of warranty exclusions as any products not covered may incur charges.

WARRANTY RETURN, POPPER SENCO, 630 EUROPA BOULEVARD, GEMINI BUSINESS PARK, WARRINGTON, WA5 7YH.
Tacwise

Tacwise offer a comprehensive range of high quality fastening tools with over 50 years of knowledge and experience.
Tacwise electric and air nailers come with a 12 month warranty.

Register your product
It is advisable to register your product with Tacwise for your records.
http://www.tacwise.com/warranty-registration/
Technical Support
034472 59604
Technical Support

Tacwise have a comprehensive FAQ which may answer any queries you have.
http://www.tacwise.com/faqs/

Alternatively, they can be contacted on 01732 592300.

Faulty Items

In the event that you do have an issue with your Tacwise product please contact us on 01303 852692 or by email..

Trend

Trend Professional Power Tools meet the highest quality standards.

Trend offer you the opportunity to extend your warranty to three years from date of purchase free of charge. All you need to do is register your tool online within four weeks of purchase.

This offer is available for the following Trend Professional Power Tools only; Product Refs. T5EB, T5ELB, T5EK, T5ELK, T5EK/MK2, T10EK, T10ELK, T11EK, T11ELK, T20K, T20LK, T30A, T30AF and T30ALF.

The offer applies to the tools listed above that are bought and used in the United Kingdom and Republic of Ireland only.

Register your product
Register within 30 days of purchase and receive an extra 2 years warranty using the link below:
https://www.trend-uk.com/account/login.php?l=en&c=UK&
Technical Support
01923 249911
Faulty Items

If for some reason your item develops a fault 30 days from purchase then there are a few ways to get this resolved for you.

Firstly, we advise calling Trend on the below number as they have an excellent Technical Support Helpline and they may be able to resolve your issue without needing the item to be returned.

If they are unable to resolve your issue, then please contact us on the below number so we can arrange for the item to be collected from you to go to Trend directly for inspection and repair under warranty.

FFX Customer Services - 01303 852692
Warranty Terms and Conditions
Please find link to Trend’s Warranty Terms and Conditions below:
http://www.trend-uk.com/en/UK/support-uk/#Warranty

If you can’t find the manufacturer you’re looking for, please contact us by sending us a message on this link Contact Form and we will advise you on the warranty repair procedure for that manufacturer.